Orders can be exchanged or refunded within 15 days of shipping of the merchandise. The piece must not be work, cleaned and must still have the original tags.

In order to so, here is the procedure:

Send an email to In the email please include:

  • The order number
  • The reason of the exchange or refund
  • A phone number you can be reached
Shipping charges can not be refunded unless the merchandise has been damage during transport.
It is also possible to get a refund or exchange a product at one of or 2 flagship locations with the original invoice.

Explicit shop South Shore

864 Taniata ave,
Levis, Québec
G6Z 3E3


Explicit shop North Shore

1750 Perigord Street
Charlesbourg, Québec
G1G 5X3

Thanks for shopping on